سياسة الاسترجاع والاستبدال
At MISO SKIN, we are committed to making your shopping experience clear and comfortable from the moment you choose your products until after your order is delivered. Since our products are skincare and beauty products, we care about maintaining product quality and customer safety. Therefore, the following return and exchange policy applies:
First: Return and Exchange Period
Customers may request a return or exchange within 7 days from the date of receiving the order, provided that the product is in its original condition, unused, unopened, undamaged, and includes the original packaging and all product accessories, if any.
After 7 days from the delivery date, return or exchange requests cannot be accepted.
Second: Conditions for Accepting Returns or Exchanges
Return or exchange requests may be accepted in the following cases:
- The product has not been opened or used.
- The product is in the same original condition as received.
- The outer and inner packaging are in good condition.
- The return or exchange request is submitted within the specified period.
- The customer provides the order number and clear product photos when needed.
MISO SKIN reserves the right to inspect the product after receiving it to confirm its condition before giving final approval for the return or exchange.
Third: Products That Cannot Be Returned or Exchanged
For customer safety and to maintain product quality, skincare and beauty products cannot be returned or exchanged in the following cases:
- If the product has been opened or used.
- If the original packaging or seal has been removed.
- If the product was damaged due to misuse or improper storage by the customer.
- If the product condition changed after delivery.
- If the product was purchased as part of a special offer or final discount, unless there is a defect or an error from the store.
- If the reason for return or exchange is that the product did not suit the customer’s skin after opening or using it, as skin reactions and results may vary from person to person.
Fourth: If You Receive a Damaged or Incorrect Product
If the customer receives a damaged product or a product that is different from the order, please contact our customer service team via WhatsApp at +966508802309 as soon as possible after receiving the order, and provide the following:
- Order number.
- A clear photo of the product.
- A photo of the outer packaging, if available.
- A brief explanation of the issue.
After reviewing the case, the customer will be compensated with the suitable solution, whether through replacement, refund, or another appropriate solution depending on the order case and store policy.
If the error was caused by MISO SKIN or the shipping company, the store will cover the appropriate handling or shipping costs depending on the case.
Fifth: Shipping Costs
If there is an error in the order, the product arrives damaged, or a different product was sent, the case will be reviewed, and MISO SKIN will cover the appropriate costs based on the review result.
Sixth: Refund Method
After receiving the returned product, inspecting it, and confirming that it meets the policy conditions, the refund process will begin.
The refund will be issued to the same payment method used for the order. The time required for the amount to appear may vary depending on the bank or payment provider.
Note: Shipping fees, if any, may not be refundable unless the error was caused by the store or the product arrived damaged.
Seventh: Important Notes
We always recommend reading the product description and usage instructions before purchasing, and using the Miso Match quiz if you are not sure which product is suitable for your skin.
We also recommend testing new skincare products on a small area of the skin first, especially for sensitive skin, as skin results and reactions may vary from person to person.